Working Hours

Monday – Friday (excluding holidays)

Warehouse Address

400 E Court Ave, Des Moines, IA 50309, United States

Shipping Rates

• U.S. Orders: Flat rate of $4.99

• International Orders: Flat rate of $12.99

Enjoy flat-rate shipping—order as many items as you like with no additional per-item fees!

Shipping & Delivery Time

Total Delivery Time = Production Time + Shipping Time

• Production Time: 1–3 business days (depending on product complexity)

• Shipping Time:

  • Within the U.S.: 5–7 business days

  • International: 10–15 business days

Late Delivery

While we aim to deliver all orders promptly, delays may occasionally occur due to:

• Incorrect or incomplete shipping information (e.g., missing apartment number, building name, or floor)

• Severe weather conditions

• Customs clearance delays for international shipments

If your order is delayed beyond the expected delivery window, please contact us at [email protected]. We will investigate and respond within 1–3 business days.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can monitor your delivery status at any time.