Exchange Policy

We do not offer exchanges. Please ensure that all details—such as size, design, quantity, and shipping address—are correct before placing your order.
We are unable to accept returns or exchanges due to incorrect selections made by the customer.

Order Cancellation

You may cancel your order within 6 hours of placing it. After this period, your order may already be in production or shipping.

  • Cancellation Fee: 10% of the total order value.

  • To Cancel: Contact us at [email protected].

Return & Refund Policy

Return Window

You may request a return within 30 days of your order being delivered.
After 30 days, the order will be considered accepted, and no refunds will be issued.

Eligible Return & Refund Cases

A full refund will be granted if:

  • You ordered the wrong product, it does not fit, or you no longer want it.

  • The item arrives:

    • Damaged or broken

    • With an incorrect design or size (not matching your order)

    • Made of a different material than described

    • As the wrong item altogether

    • Not as described in the product listing

Product Condition for Returns

Returned items must be:

  • In original condition, unworn, and unwashed.

  • Free from any modifications or damage not caused by us.

  • Accompanied by original tags and packaging.

Minor imperfections such as loose threads that can be easily trimmed are not valid reasons for a return.

Proof Required for Refund

To process your refund, please provide:

  1. A copy of the shipping label or receipt.

  2. Proof of purchase.

  3. Clear photos of the received item.

  4. Email correspondence with our support team.

How to Request a Return & Refund

  1. Email your refund request and required documentation to [email protected].

  2. Our customer support team will respond within 2–3 business days with return instructions.

  3. Upon approval, carefully pack the item and use a traceable shipping method.

  4. Email us your return tracking number or a photo of the return receipt.

Important:

  • Do NOT return items without prior confirmation from us. Unauthorized returns will not be refunded.

  • We are not responsible for lost or damaged return shipments. Always use a trackable shipping service.

Return Shipping Costs

Customers are responsible for the cost of return shipping. This cost is not refundable.

Refund Processing Time

  • Refunds are processed within 2 business days after we receive your return.

  • You will receive an email confirmation once your refund is issued.

  • Please allow 10–15 business days for the refund to appear in your account, depending on your bank or card issuer.

If you do not receive your refund after this time:

  • Check your bank account again.

  • Contact your credit card company.

  • If issues persist, email us at [email protected] and we will assist you within 2–3 business days.

Important Notes

  • Returns are accepted within 30 days of delivery only.

  • No extra fees apply for returns except for the return shipping cost.

  • We are not liable for return packages lost or damaged in transit.

  • Customers must contact our Support Team prior to sending any returns. Unauthorized returns will not qualify for refunds.